生成一张Customer Journey map，

生成一张Customer Journey map，可以用蛇形线。内容如下：Awareness: WeChat posts, Moments, group-buy pages. Interest: Attracted by “freshly baked”, “low sugar”, “handmade”. Decision and order: Buy in-store or via mini-program/group-buy. Fulfilment & experience: Pick-up/delivery and tasting. Repeat or churn: Stay in group and decide whether to repurchase.